You get a full refund if you cancel before we submit or pay for anything. Once a government, airline, hotel or supplier has your application or your money, that part is usually not refundable.
Refunds by service
| Service | Full refund | No refund |
|---|---|---|
| Umrah visa and visit visas | Before submission, including after we enter your details on the portal but before it is submitted or paid | After the visa is issued, refused, sent for consulate review, or once the group voucher is paid |
| Air tickets | — | Refunds and date changes follow the airline's rules. You get what the airline returns. Our service charge is not refunded, and a charge applies for each refund or change. We tell you the amount before you confirm |
| Flight & hotel reservation (for visa) | Before we make your reservation | After we send the PDF. We change the date once for free. If we made a mistake in your name or dates, we fix it free |
| Hotels and transport | Before the booking is confirmed | After confirmation, unless the hotel or transport company allows it. Bookings in Ramadan and peak season are often non-refundable |
| Umrah packages | Before any part is booked | Each part follows its own rule above. Any part entered in Nusuk cannot be refunded |
| Attestation | Before your documents are submitted to any office | After submission. Office fees and courier charges are not refunded |
| KSA PRO services | Before the request is entered or the fee is paid | After the request is entered in the government system or the fee is paid |
Also:
- If a government fee goes up after you pay but before we apply, you can cancel for a full refund, or pay the difference.
- No refund is due if an application lapses because you did not reply or send documents, or if you give false or forged documents.
- A new visa or ticket needed because of wrong details you gave us is charged to you. If the mistake is ours, we fix it free.
How to ask for a refund
- Send your request on WhatsApp or to info@skyshiptravels.com, with your name and booking details.
- We confirm the refund amount and explain any part that cannot be refunded.
- We pay our part within 7 working days. Any part that comes from an airline, hotel or supplier is paid when we receive it from them.
How we pay refunds
- To your own bank account, Easypaisa or JazzCash, by the same method you paid with where possible.
- In the same currency you paid (PKR or SAR).
- Bank or transfer charges may be deducted.
Changes and no-shows
- If you change your plans after booking, the rules above apply to the old booking, and a new booking is charged separately.
- If you do not travel or miss your flight, hotel or appointment, there is no refund except what the supplier returns.
Our mistakes
If something goes wrong because of our mistake, we will fix it at our cost, or refund the part affected.
This policy is part of our Terms & Conditions.