These terms apply when you use skyshiptravels.com or book a service with us. By booking, you agree to them.
1. Who we are
SKYSHIP Travels & Tourism is a sole proprietorship owned by Rizwan, with its office at Office 201, 2nd Floor, Gulberg Square, Gulberg Business Park, Gulberg Green, Islamabad, Pakistan.
2. What we do
We help you apply for visas and book travel services: Umrah visas, visit visas, air tickets, hotels, transport, attestation, KSA PRO services and travel insurance. We are not a government office or an embassy. We submit your application to the right authority or supplier on your behalf.
3. Visa decisions
Every visa is approved or refused by the government of that country, not by us. We cannot promise that a visa will be issued, or how long the authority will take. Processing times on our website are our usual experience, not a promise.
4. Rates
- Rates on our website show the date they were checked. Government fees, airline fares and hotel rates can change without notice.
- Your final rate is the one we confirm to you on WhatsApp or on your invoice.
- Where a page says "Rate on call", please contact us for a quote.
- A quote we send you on WhatsApp is valid for 24 hours. Airline fares are not held until you pay.
- If a government fee goes up after you pay but before we apply, we will tell you. You can pay the difference, or cancel and get a full refund.
5. Payment
Payment terms are agreed for each booking and shown on your invoice. We start work after the agreed payment is confirmed. If a balance is unpaid, we may hold the visa, ticket or documents until it is paid.
6. Your responsibilities
- Give us true, complete and clear documents. Wrong or missing information can lead to a refusal or delay.
- Check your passport is valid for the trip, usually at least 6 months.
- Check your visa, ticket and booking details as soon as you receive them, and tell us at once if anything is wrong.
- Check the name, passport number and dates on your visa or ticket within 24 hours of receiving it. If the mistake came from the details you gave us, the cost of a new visa or ticket is yours. If the mistake is ours, we fix it free of charge.
- Reply to our messages and send missing documents on time. If an application lapses because we did not hear from you, it is not refundable.
- Never give us false or forged documents. If you do, we stop the service, no refund is due, and we may report it to the authorities.
- Follow the rules of the visa you hold, including entry dates, length of stay and permits such as the Nusuk Umrah permit.
- Use your visa only for its purpose. Fines, deportation or bans caused by overstaying, working on a visit or Umrah visa, or breaking local law are your responsibility.
- Only send us another person's data with their permission.
7. Your passport and documents
- Some services need your original passport or documents. We send them to the embassy, visa centre, government office or courier company that handles that step.
- While your documents are with an embassy, visa centre, government office or courier company, they are in that party's care. We are not responsible if they lose, damage or delay them.
- If this happens, we will help you report it, follow up with them, and guide you on getting a replacement.
- While your documents are in our office, we keep them safe and return them only to you or a person you name.
- Please collect your original documents from our office when they are ready. We will remind you on WhatsApp at least twice. If they are not collected within 60 days of being ready, we are no longer responsible for them.
- Please keep copies of your documents before you hand them over.
8. Things outside our control
We are not responsible for losses caused by:
- a refusal, delay or cancellation by a government, embassy or portal;
- changes in visa rules, fees or travel policies;
- airline, hotel or transport changes, delays or cancellations;
- an airline refusing boarding, for example for a missing document;
- being stopped from travelling by airport immigration (including FIA) or refused entry by the destination country;
- the quality, location or services of hotels and transport, which are described by the supplier (we will help you with any complaint);
- illness, accidents or loss during your trip (we recommend travel insurance);
- wrong or incomplete information you gave us;
- events such as war, pandemics, natural disasters or system outages.
If we make a mistake ourselves, we will fix it at our cost where we can.
We treat every customer with respect and ask the same in return. We may refuse or stop a service if a customer is abusive or threatening to our staff.
9. Cancellations and refunds
Cancellations and refunds follow our Refund Policy.
10. Our website
- Information on our website is general guidance. Visa rules change often, so please confirm the details with us before you book.
- The website text, design and images belong to SKYSHIP Travels & Tourism or are used with permission. Please do not copy them.
- Links to other websites (such as WhatsApp or government portals) are for your convenience. We do not control those sites.
11. Privacy
We handle your personal data as explained in our Privacy Policy.
12. Law and disputes
These terms follow the laws of Pakistan. If we cannot solve a problem together, the courts of Islamabad will decide it. This does not remove any rights you have under the data protection laws of your country.
13. Changes
We may update these terms. The version on our website on the day you book applies to your booking.
14. Contact
info@skyshiptravels.com · WhatsApp +966 54 759 7447 (Saudi Arabia) · +92 318 759 7447 (Pakistan) · Office hours: Saturday to Thursday, 10am to 8pm. Closed on Friday.